1. Digital Reading Products
One-time digital readings, generated reports, and delivered interpretation text are digital content services. Once generation has started, a result has been shown, or the paid content has been delivered, refunds are generally not available unless a clear technical failure prevented proper delivery.
2. Memberships and Subscriptions
- Monthly and annual plans become active when payment succeeds.
- You may cancel auto-renewal before the next billing cycle so that no future cycle is charged.
- The current paid period is generally not prorated for refund once it has started, unless required by law or caused by an obvious billing error.
3. Consultation, Appointments, and Rescheduling
- For consultation-style services, rescheduling should normally be requested at least 24 hours before the appointment.
- No-shows, late arrivals, or repeated last-minute changes may be treated as use of reserved service time and may limit refund eligibility.
- If the platform needs to reschedule for operational reasons, we will prioritize a new time slot or an appropriate refund.
4. Refund Exceptions
- Duplicate charges or incorrect amount collection.
- Technical failure that prevents activation and cannot be reasonably cured.
- Situations where applicable law requires a refund.
- Individual cases approved after manual review.
5. Refund Processing Time
Approved refunds are sent back through the original payment method. Actual timing depends on Stripe, card networks, banks, and local payment rails, and often takes 5 to 10 business days.
6. How to Request a Refund
Billing and refund requests can currently be sent to billing@veneonaabr.resend.app. To keep operations clear as the product grows, it is still helpful to publish:
- Billing support email
- Refund request form or support channel
- Expected response timing
- Required order details for review
This policy is already shaped for digital memberships and content products, and can be finalized further once your delivery model and entity details are locked in.